In business, we use many acronyms. These can have interesting pronunciations including linking sounds! Here is a list of common acronyms, and the second pronunciation is the one that will help you sound like a native speaker.
KPI
- Pronunciation: /ˌkeɪ.piːˈaɪ/ kay-pee-(y)EYE
- Key Performance Indicator
SLA
- Pronunciation: /ˌes.elˈeɪ/ es-sel-LAY
- Service Level Agreement
OKRs
- Pronunciation: /ˌoʊ.keɪˈɑːrz/ oh-kay-(y)ARZ
- Objectives and Key Results
CSAT
- Pronunciation: /ˈsiː.sæt/ SEE-sat
- Customer Satisfaction Score
NPS
- Pronunciation: /ˌen.piːˈes/ en-pee-YES
- Net Promoter Score
ROI
- Pronunciation: /ˌɑːr.oʊˈaɪ/ ar-oh-WHY
- Return on Investment
MTTR
- Pronunciation: /ˌem.tiː.tiːˈɑːr/ em-tee-tee-YAR
- Mean Time to Repair
MTBF
- Pronunciation: /ˌem.tiː.biːˈef/ em-tee-bee-YEFF
- Mean Time Between Failures
SPI
- Pronunciation: /ˌes.piːˈaɪ/ ess-pee-(y)EYE
- Schedule Performance Index
CPI
- Pronunciation: /ˌsiː.piːˈaɪ/ see-pee-(y)EYE
- Cost Performance Index
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Speaking Questions
- How do you measure KPIs to determine if an IT project is staying on schedule?
- What happens if your team fails to meet the SLA agreed upon with a client?
- How does your company set OKRs at the beginning of a project quarter?
- What steps do you take if the CSAT score drops after a major software release?
- Why is NPS an important metric for evaluating user satisfaction with a new application?
- How do you calculate the ROI of upgrading a company’s cloud infrastructure?
- What strategies can a team use to reduce MTTR when a critical server goes down?
- Why is tracking MTBF essential for ensuring system reliability and hardware quality?
- If your project has a low SPI, what changes would you make to get back on track?
- How do you manage project resources to maintain a healthy CPI and avoid going over budget?
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