Review the word list to see which words you know and actively utilize and which you do not. Then use the conversation below to improve your intonation and examine appropriate usage of these words.
| Word | Pronunciation |
| 1. adverse | ad-VERS |
| 2. abroad | u-BRAHD |
| 3. abrupt | u-BRUPT |
| 4. disrupt | dis-RUPT |
| 5. haphazard | hap-HA-zurd |
| 6. agile | A-jile |
| 7. encourage | en-KUR-ij |
| 8. appeal | u-PEEL |
| 9. frail | FRAY(u)L |
| 10. refine | ree-FINE |
| 11. ancient | ĀN-shunt |
| 12. propose | pru-PŌZ |
| 13. alter | AHL-tur |
| 14. enrich | en-RICH |
| 15. intolerable | in-TAH-lur-u-bul |
| 16. anticipate | an-Ti-si-pate |
| 17. erratic | e-RA-dik — A as in cat |
| 18. dwelling | DWEL-ing |
| 19. disperse | dis-PURS |
| 20. broaden | BRAH-den |
Characters:
- Anya: Project Lead
- Ben: Product Manager
- Chloe: Analyst
Anya: “Thanks for meeting on such short notice. The system outage was an adverse event for us, causing an abrupt halt to all client operations this morning. The fallout is becoming intolerable.”
Ben: “I agree. Our current network architecture proved too frail to handle the stress test we ran last week. The erratic data flow was a clear warning sign, and it’s frustrating that we didn’t address it sooner.”
Anya: “The whole project implementation feels haphazard now. Our initial goal was to enrich the client experience, but this failure will do the exact opposite if we don’t act quickly. What do we do?”
Chloe: “I propose we pivot. The first step should be to disperse our engineering resources. Let’s move some away from new feature development and have them focus entirely on stabilizing the current platform. We need to show clients that we can be agile and responsive.”
Ben: “I like that. But to be effective, we need to alter our communication strategy, too. We can’t let the message about the outage get disrupted by fragmented information. We need to be transparent and clear.”
Anya: “Absolutely. That’s how we broaden trust with our clients again. I want to draft a direct email to our high-value customers, explaining the issue and our immediate action plan. It’s the right course of action to appeal to them.”
Chloe: “And while we are mitigating the current crisis, we need to anticipate future risks. I can begin a full post-mortem analysis of the outage to ensure this never happens again. We’ll present a formal report to the executive team next week.”
Anya: “Good. Let’s get to work. We have a lot of ground to cover to repair our reputation, but I’m confident we can turn this around.”
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